Shared service is a disruptive innovation. The emergence of the sharing economy may be beneficial to most consumers today, but the affected industries see these advances as the enemy of economic growth. These unexpectedly promoted the demise of its traditional counterparts.
Only a few people have begun to reinvent themselves and play together in a way that wins games with their modern competitors. According to the hotel, Airbnb is not only the enemy, but also a technology they still have to adapt to.
Impact of injury
Since its launch in 2008, Airbnb is now considered the largest peer-to-peer hotel service. The platform does old things by trying new methods. The use of digital technology and social media in the market provides an overall user experience regarding consumer choices. Whether Airbnb really caused the shrinking hotel bookings is still inconclusive, but Airbnb’s hot air balloon industry is undeniable in its own right.
In addition to moving people to spaces away from places, their recent “living like a local” movement is on the rise among millennial travelers. Airbnb has also established an online reputation system in which previous guests can rate and comment.
Intimate and personal
At the very least, learn from your toughest competitors.
Personalized experience has always been a trend among millennial renters. However, hotels need staff who can talk 24/7 and are responsible for their entire hotel experience.
Information outsourcing provides the industry with a technology that can supplement this demand. In addition to providing higher-quality personalized services, the hotel will also provide advertising campaigns and marketing design. Technicians can also provide the hotel with designated programs and applications, organize logistics work, and even manage its internal processes. Recruiting highly skilled employees on the solutions team is not risky, but cost effective because it will greatly improve your service.
With your own technical department, you can now easily outsource direct services such as laundry, cleaning, restaurants, cleaning services and even emergencies. It can also cover reservations, technical support, customer service, airport transfers and more. This may also include additional services, such as access to airline reservations, travel agencies, tourist offices, public transportation or car rental.
The hotel industry has been shifting to a higher degree of process automation. Recruiting hospitable technical talents will be a huge leap. It will allow your game to play to its advantage and retake the territory of its rightful owner.